RESPONSE TO CORONA VIRUS
With Corona Virus (COVID-19) now a global pandemic, we are reaching out to our clients and friends to summarize actions being taken by Piaker & Lyons in response to this horrific plague on humanity. In that regard, please note that we are genuinely and sincerely concerned about protecting the health of our colleagues, our clients and those people close to them, yet at the same time still doing our very best to maintain the highest level of professional services to our clients and community stakeholders.
Continuity of Service
Currently, all three of our New York State offices remain open. We have implemented elements of our business continuity plan to ensure uninterrupted professional service to our clients while minimizing health risks. The majority of our employees are able to work remotely via secure network connections and, in compliance with Governor Cuomo’s orders,have already begun to do so, while still maintaining our high standard of client confidentiality. We utilize high-level security protocols to protect and enable remote access to our data and systems.
Binghamton Office: We are locking our offices to any outside visitors, including clients.Any drop-offs of tax information can be made via the mail slot in our back door at any time or in the designated box in the foyer in our front office during regular business hours.If your documents do not fit in the mail slot in the back please ring the doorbell at our front door and our receptionist will buzz you into the foyer.There is a phone in the foyer if you need to communicate anything to our front office.All meetings will be held over the phone or via video chat software.Any returns that are ready to be signed can either be sent via secure e-mail or in the mail and signed e-file forms can be e-mailed or mailed back to us.
Norwich Office: Effective as of March 30, our Norwich, NY office is temporarily closed. Staff is working remotely. If you have any questions or concerns you may call our Binghamton office at 607-729-9373. Thank you for your patience and understanding. The Norwich office will look forward to again serving all of our clients from our 116 East Main Street office in the near future.
Syracuse Office: We are locking our office to any outside visitors, including clients. We en courage all tax information to be shipped or mailed to our office.If your tax documents need to be dropped off there will be a drop box at our front door – please knock on our door to let us know items have been dropped off.All meetings will be held over the phone.Any returns that are ready to be signed can either be sent via secure e-mail or in the mail and signed e-file forms can be e-mailed or mailed back to us or left in the drop box to be picked up.
As I am sure you are aware, there have been recent legislative and regulatory changes aimed at helping US citizens deal with this incredible crisis. Of particular note for us and our clients is the extension to July 15, 2020 of any federal income tax payments and returns due April 15, 2020. Please see our (or IRS) website for more information regarding the details of this change.Governor Cuomo has stated that New York State will follow the federal deadlines and we are awaiting an official response from the New York State Department of Taxation.
Our professional obligations to and the well-being of our colleagues, clients and community stakeholders have been and remain the focus of our efforts. We remain committed to doing all we can do during this very difficult time in our history to meet our client’s needs. We will continue to update you on our approach as more information becomes available. For more information on how we are prepared to help you, please contact our office. We wish for you safety and good health. Take care everyone. We will get through this.